MachEye Privacy Policy

Effective as of October 20, 2023

MachEye is committed to the privacy of your personal data and providing you with the best experience when you interact with our site or our products. The privacy policy covers (collectively “Products") 1) MachEye.com website, 2) MachEye cloud (multi-tenant) deployment, 3) MachEye private (single tenant) deployment, and 4) events we host or participate in where information about participants is collected.

Please read this document carefully. The Privacy Policy describes how MachEye collects, uses, and discloses “Personal Information.” By using this site and MachEye products, you signify your consent to this Privacy Policy. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. Your continued use of the MachEye website and MachEye products will signify your acceptance of these changes.

Collection of Your Personal Information

Depending on your interaction with our products or services, MachEye may collect different types of information from you. Collection of your personal information may occur via the information you provide to us or may come from third party sources. The type of information we may collect may fall into the following categories.

Basic User Information such as name, address, employer, email address, phone number, communication preferences and job title including demographic information such as age, gender, race, ethnicity & employment status along with payment / billing information.
Payment and Billing information such as Credit card number, banking information and billing and shipping addresses
Miscellaneous marketing events related information such as your travel or meal preferences & logistics or scheduling information and other preferences such as what type of marketing collateral or newsletters or updates you would like to receive from us.
Technical information we collect when you visit MachEye website such as browser type, operating system, IP address (that is used to arrive at your general geographic area), site you may have visited before and after visiting the MachEye site, web pages that you visit on MachEye website and the type of audio / video content visited by you on the site.
Usage Data we collect usage data when you or your users in MachEye account interact. Usage data includes metrics and information regarding your use and interaction of the product features you use the most.
Technical information we collect when we send you an email such as if the email was opened / forwarded, links clicked on in the email.

In some instances, MachEye and the third parties we engage with may collect data through cookies, web beacons, links or pixels. You can find more information about our Cookie Policy here.

When you use our single tenant or multi-tenant products, we may collect information about your search queries, user preferences, key words, inferences & software related behavior patterns.

Use of Your Personal Information

MachEye collects and use your personal information for the purpose of operating our business, to deliver the best content and experience when you visit our site, to deliver the best experience when you use our products to sell and deliver our solutions, to invite you to events organized by or participated by us and any other legal purpose permitted under the law or with your permission.

Some examples are articulated below. We may use your personal information:

To deliver the best product experience by customizing the product for your search or user preferences
To keep you updated by sending you relevant product updates or marketing collateral or promotional information
To invite you to marketing events either organized by us or events where MachEye is a participant
To deliver contextual, relevant and specific experience when you visit our website and also to use data collected from previous interaction so that you do not have to re-enter such information when you visit our site next time. We may use data collected to come up with aggregate matrix about our website traffic analysis
To enhance our product offering by adding or removing features or by tweaking existing features or use cases
To operationally manage our business by sending you technical notices, invoices, security alerts, printed documents or other administrative and support messages

We normally collect personal information from you when we have personal consent from you or when we need that information to perform a legal contract with you or when processing of your information is in the legitimate interests of both parties and not forbidden or prohibited by your data protection rights under existing laws. In some instances, we may have legal obligation to collect information from you.

You can edit your communication preference by editing as per instructions below.

Sharing Your Personal Information

MachEye may share your information in the following ways:

In aggregated or anonymized form which can’t be reasonably used to identify you
In response to a request for information from a competent authority if we understand it to be within the applicable laws or is required by the applicable laws or a legal process.
With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of MachEye, its business partners, you, or others; or as otherwise required by applicable law.
In matters related to or during negotiations of mergers of a business, sales of business assets, acquisition of a business or consolidation of business entities or financing or investing decisions
With third party entities or consultants to perform services on behalf of MachEye. Examples include but not limited to hosting websites, hosting event registrations, conducting marketing campaigns, assisting sales campaigns or post-sales support or providing customer support
Within MachEye or with our current and future global subsidiaries and they will use information the same way as us as stipulated by this document
We may also share certain information such as your location, browser and cookie data and other data relating to your use of our Web Sites with our business partners to deliver advertisements (“ads”) that may be of interest to you. MachEye may allow third-party ad servers or ad networks to serve advertisements on the Web Sites. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Web Sites, and will automatically receive your IP address when they do so.

Storage and Protection of Your Personal Information

Your information collected through the Web Sites may be stored and processed in the United States or any other country in which MachEye or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which MachEye or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

MachEye implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. However, no company, including MachEye, can fully eliminate security risks associated with personal information. Further, no technology can guarantee itself to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

Control of Your Information

Promotional or marketing emails from MachEye will permit you to “opt out” or “unsubscribe” from receiving further emails.

For website or sales & marketing related messages / preferences, please send us an email at legal@macheye.com to exercise your rights and change your data privacy related preferences. We will do our best to respond and remedy the situation based on the applicable data privacy laws within 90 days. Please also know that we may need certain personal information to validate your identity and make appropriate changes at our end. However, please note that none of these privacy data preference changes applies to our actual software product and services once you have purchased those and are using it since our service notification or support messages are part of our standard product / service framework unless of course if you stop using our product / services or cancel the solution subscription as per the existing contractual terms.

Certain personal information may be exempt from such requests under certain circumstances specifically circumstances where in MachEye is required to keep processing your personal information for legitimate reasons or to comply with certain laws and legal obligations.

Cookie Policy

MachEye uses several data collection methods such as web beacons, cookies and links. While MachEye attempts to honor do not track instructions we receive from your browser, we cannot guarantee that we will always be able to remedy such requests partly because of our inability to interpret those requests. Industry does not have a common language or standard for “do not track” requests. As the technology evolves in the industry, we will make appropriate efforts to comply to industry standards in this area.

MachEye uses cookies for different reasons such as:

Enhancing and tailoring your experience when you visit our website. We may use cookies to remember your past inputs about yourself so that you do not have to re-enter that information when you visit MachEye website in future and this also enables us to remember your past preferences so that you can be serviced better in future.
Cookies also enable us to monitor website traffic to improve the performance and speed of our website. These cookies are called “functional” cookies. Some of these technologies are essential for the provision of the Products, such as account access/authentication; and others assist with the performance and functionality of the cloud service, such as recognizing returning users, remembering preferences or facilitating in-product guides; and others enable us to analyze usage to improve our Products and Services well as trouble-shoot issues. The cookies that we use to ensure the basic functioning of our website are called “required” cookies.

MachEye uses both session-based and persistent-based cookies. Session-based cookies exist during your web session on our website and expire when the browser is closed. Persistent-based cookies are saved in your browser folders until you delete them manually.

In additional to our own cookies, some third party also issues cookies through our website to monitor the browser history and the pattern of browsing (how you came to our website or where you go when you leave our website) to eventually display ads

By way of reference, Cookies are small text files that MachEye may place in your computer browser to store your preferences. Web beacons are small pieces of program or electronic images on a web page or within an email to monitor user’s behavior and collect data about user’s behavior (type of browser used, time when the site was visited and the description of the website) with respect to the web page or an email.

You can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.  You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting  www.allaboutcookies.org. You may also opt out of certain functional and advertising cookies by clicking on our Cookie Preferences. Please note that this does not opt you out of being served generic ads. In addition, without cookies you may not be able to take full advantage of our Website features.

International Data Transfers

We may transfer, store, and process your information in countries other than your own in order to conduct the operations of our Products.

Our servers are located in United States. If you are accessing our Services from outside United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third party cloud providers with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country.

California Privacy Disclosures

The California Consumer Privacy Act (“CCPA”) requires businesses to provide additional disclosures of California consumer rights relating to the sharing of, access to, and deletion of Personal Information that is collected. We may share Personal Information with third parties or allow them to collect Personal Information as described in this Privacy Statement. We may share or disclose the Personal Information listed in the section above titled “Collection of Your Personal Information” our business purposes.

California consumers have a right to request information about the collection of your Personal Information, and access to and deletion of your Personal Information under the CCPA. We do not sell the Personal Information of California consumers and do not discriminate in response to privacy rights requests.

If you are a California consumer and you or your authorized agent would like to exercise your privacy rights, please contact us using the contact details in the section titled “Contact Us” below. We may need to verify your identity and place of residence before completing your rights request.

Children’s Privacy

MachEye does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Web Sites and its content are not directed at children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at legal@macheye.com.

Linked Websites

MachEye may provide links to other third-party websites that may be outside our control and not covered by this Privacy Statement. Please review the privacy statements posted on those websites (and all websites) you visit.

Changes to Our Privacy Policy

MachEye may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner, we will let you know and update the “effective as of” date at the top of this page.

Contact Us

If you have any questions about this Privacy Statement or our privacy practices, please contact us legal@macheye.com.

Or, you may write to us at:

MachEye, Inc.
Attn: General Counsel
37010 Dusterberry Way, #7748, Fremont, CA 94537, USA. Copy to legal@macheye.com